Green Mouse (Pty) Ltd, trading as Unhitched Trailer Parking, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This notice sets out how we comply with POPIA when collecting, processing and storing your personal information.
1. Responsible party
Green Mouse (Pty) Ltd is the responsible party as defined under POPIA.
- Trading as: Unhitched Trailer Parking
- Email: info@unhitchedplett.co.za
- Phone: 063 666 1207
- Location: Plettenberg Bay, Western Cape, South Africa
2. The eight conditions for lawful processing
We process personal information in line with the eight conditions set out in POPIA:
- Accountability — We take responsibility for ensuring compliance with POPIA.
- Processing limitation — We process personal information lawfully and only to the extent necessary.
- Purpose specification — We collect information for specific, explicitly defined and lawful purposes.
- Further processing limitation — Any further processing is compatible with the original purpose.
- Information quality — We take reasonable steps to keep information accurate and up to date.
- Openness — We are transparent about how we collect and use personal information.
- Security safeguards — We implement appropriate measures to protect personal information.
- Data subject participation — You have the right to access, correct or delete your personal information.
3. Personal information we process
We typically process the following information:
- Names and contact details (phone, email).
- Trailer storage requirements and term preferences.
- Records of communications with us.
- Vehicle and trailer registration details (where required for storage agreements).
- Identification information necessary for access control.
4. Purpose of processing
Personal information is processed for legitimate business purposes including:
- Responding to enquiries and providing quotations.
- Concluding and performing trailer storage agreements.
- Managing site access, security and CCTV monitoring.
- Invoicing, payment processing and accounting.
- Compliance with legal, regulatory and tax obligations.
5. Consent
By submitting an enquiry, entering into a storage agreement, or otherwise providing your personal information to us, you consent to the processing of your information as described in this notice and in our Privacy Policy.
You may withdraw consent at any time by contacting us in writing.
6. Sharing of information
We do not sell or rent your personal information. Information may be disclosed to trusted operators who assist us in delivering our services, or where disclosure is required by law.
7. Security measures
We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, damage or destruction, including secure storage, restricted access and CCTV-monitored premises.
8. Your rights as a data subject
Under POPIA, you have the right to:
- Be notified that your information is being collected.
- Request access to the information we hold about you.
- Request correction or deletion of your information.
- Object to the processing of your information.
- Submit a complaint to the Information Regulator.
9. Information Regulator
If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: enquiries@inforegulator.org.za
10. Contact us
For all POPIA-related queries, including access requests, contact us at info@unhitchedplett.co.za.