This Privacy Policy explains how Green Mouse (Pty) Ltd ("we", "us", "our"), trading as Unhitched Trailer Parking, collects, uses, stores and protects your personal information when you visit our website or make use of our trailer storage services in Plettenberg Bay, South Africa.
We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Who we are
Green Mouse (Pty) Ltd, trading as Unhitched Trailer Parking, is the responsible party for the processing of your personal information.
- Email: info@unhitchedplett.co.za
- Phone: 063 666 1207
- Location: Plettenberg Bay, Western Cape, South Africa
2. Information we collect
We may collect and process the following categories of personal information:
- Contact details — name, phone number and email address submitted via our enquiry form.
- Storage requirements — trailer size, term length and any messages you send us.
- Communications — records of phone calls, emails and WhatsApp messages with us.
- Site visit data — basic technical information such as IP address, browser type and pages visited (collected via cookies — see our Cookie Policy).
3. How we use your information
We use your personal information to:
- Respond to enquiries and provide quotations.
- Manage your trailer storage agreement and access arrangements.
- Send service-related communications (e.g. invoices, gate access, reminders).
- Improve and secure our website and operations.
- Comply with legal and regulatory obligations.
4. Lawful basis for processing
We process your personal information on the following lawful bases under POPIA:
- Your consent (e.g. when you submit an enquiry form).
- Performance of a contract for trailer storage services.
- Compliance with a legal obligation.
- Our legitimate business interests, balanced against your rights.
5. Sharing your information
We do not sell your personal information. We may share it only where strictly necessary with:
- Service providers who help us operate our business (e.g. form delivery via Web3Forms, email hosting).
- Law enforcement or regulatory bodies where legally required.
6. Security
We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access or disclosure. Our premises are protected by fencing, controlled access and CCTV monitoring.
7. Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
8. Your rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or delete inaccurate information.
- Object to the processing of your personal information.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the Information Regulator of South Africa.
9. Contact us
For any privacy-related queries or to exercise your rights, contact us at info@unhitchedplett.co.za.